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FAQ

ORDERS

You can contact us by e-mail at info@lagrandebottegaitaliana.com and by calling us and Whatsapp at 3245486250.
You can make a purchase even if you are not registered. By registering and subscribing to our Newsletter, you will receive a 10% discount on your first purchase.

You can make a purchase either online or by writing to us via Whatsapp at 3245486250. To place an order, you have to go to the product page of the product you wish to purchase, select the desired item and click on "Add to cart". Then click on "Proceed to checkout" to finalise payment.

If you have any problems with your purchase, please contact our Customer Service.
You can request an invoice at the time of purchase and by contacting our Customer Service.

PAYMENTS

We accept credit cards (Visa, Mastercard and American Express) and PayPal.
It is possible to cancel an order if the shipment has not yet been delivered by sending an e-mail to ordini@lagrandebottegaitaliana.com.
Changes can be made to an order if the shipment has not yet been completed by sending an e-mail to ordini@lagrandebottegaitaliana.com.

SHIPPING AND DELIVERY

In Italy, shipping is free for orders over EUR 79, otherwise it costs EUR 6.
We deliver to Italy, the EU and the UK.
Delivery takes place within 5 working days after order confirmation.

The shipment is carried out using ice or food gel with an indicative duration of between 48 and 72 hours. We recommend the presence of the recipient during delivery in order to place the product in the refrigerator as soon as possible so as not to alter its flavor due to the lowering of temperature. You will receive a confirmation email with the actual day of delivery. Avoid delivery to places without a refrigerator.

Shipping cost details
Country Weight Shipping cost Minimum order for 50% off shipping Minimum order for free shipping
Italia - 8,00€ - 40€
Belgien
Deutschland
Holland
- 8,00€ - 40€
Ireland 0-5Kg 22,50€ 100€ 200€
5-10Kg 35,60€ 160€ 320€
UK 0-5Kg 28,62£ 127,21£ 254,42£
5-10Kg 36,31£ 165,00£ 330,00£
USA 0-3Kg 46,20$ 210,00$ 420,00$
3-5Kg 64,41$ 280,00$ 560,00$
5-10Kg 112,50$ 500,00$ 1000,00$

RETURNS

Returns are not allowed because these are food products and could be altered by improper storage.
If you receive an incorrect product, please contact us by e-mail at
ordini@lagrandebottegaitaliana.com with the order reference number and the type of product received.
If you receive a damaged product, please contact us by e-mail at
ordini@lagrandebottegaitaliana.com with the order reference number and please enclose photos of the product.
If an item is missing from your order, please contact us by e-mail at ordini@lagrandebottegaitaliana.com with the order reference number.

PRODUCTS

Parmigiano Reggiano DOP is produced in the provinces of Parma, Reggio Emilia, Modena, Bologna to the left of the Reno River and Mantua to the right of the Po river. In this area, all stages of production occur, from the breeding of the cows to the packaging of the product.
Parmigiano Reggiano is made from milk, salt and rennet without the addition of additives or preservatives.
Yes! Parmigiano Reggiano is naturally lactose-free, independent of the seasoning period.
Yes! The rind of Parmigiano Reggiano is edible because the cheese contains neither additives nor preservatives and the rind does not receive any kind of preservative treatment. The rind is formed
by dehydration of the surface layer of the cheese and is completely natural.
Fresh, pre-packaged or vacuum-packed Parmigiano Reggiano must be stored in a refrigerator at a temperature of between 4 and 8°C. If vacuum-packed, Parmesan generally has a shelf life of 6 months. Once the packaging has been opened, or if you buy a piece of cheese cut directly from the wheel, contact with the air must be avoided otherwise it will harden, dry out and a layer of mould may form. The use of glass or plastic containers or wrapping Parmigiano Reggiano in food-grade film is recommended.
It is not recommended to freeze Parmesan cheese: the structure of the cheese paste would change, losing its friability characteristics.
On 26 February 2008, the European Court of Justice ruled that, in the territory of the European Union, the term 'Parmesan' is evocative of the PDO Parmigiano Reggiano and for this reason this term must be reserved for authentic Parmigiano Reggiano produced in accordance with the production specifications.
Parmigiano Reggiano and Grana Padano are aged cheeses made from Italian cow's milk, processed raw (unpasteurised) with animal rennet. The differences between Parmigiano Reggiano and Grana Padano result from the production areas, the kind of feed given to the cows, the branding of the wheels, the producers and their requirements, and taste and granularity.